TERMS AND CONDITIONS OF SALE (GTC)

    In order to benefit from the services offered by our campsite, we ask you to read the general conditions below carefully. These conditions govern the sale of holidays and are valid at the time the order is placed. Booking a holiday implies full acceptance of our terms and conditions.

     

    BOOKING CONDITIONS

    The reservation only becomes effective, with the agreement of the campsite, after receipt of the deposit and, de facto, acceptance of the general conditions of sale by the customer.

    Reservations are only binding on the campsite if the campsite has accepted them, which the campsite is free to do or refuse, depending on availability and, in general, on any circumstances likely to affect the execution of the reservation made. The campsite offers family-oriented holidays in peaceful surroundings. The campsite reserves the right to refuse any booking which is contrary to this principle, or which seeks to deviate from it.

    Minors must be accompanied by their parents or legal guardians.

    Reservations for camping pitches or rentals are made on a strictly personal basis. Under no circumstances may you sublet or transfer your reservation without the prior consent of the campsite.

    Campsite pitch: The basic package includes a pitch for a tent, caravan or camper van for 1 or 2 people, access to sanitary facilities and reception facilities.

    Mobile homes: The mobile homes are equipped with sanitary facilities (shower, toilet, washbasin), a fully-equipped kitchen (sink, fridge with freezer compartment, hob, electric coffee maker) and crockery for 6 people. Premium mobile homes have a microwave.

    The campsite reserves the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the accommodation rented.

     

    RATES AND TAX

    The prices shown are valid for the current year and are in euros, including VAT.
    The tourist tax and ecological contribution is €0.50 per night and per person aged 18 and over.

     

    TERMS OF PAYMENT

    For bookings made more than 3 days before the start of the stay, a deposit of 30% of the amount of the services booked must be paid at the time of booking and the balance must be paid on arrival.

    For bookings made less than 3 days before the start of the holiday, full payment must be made at the time of booking by instant transfer or cash on site.

    If you do not book in advance, the full cost of your stay, including tourist tax, must be paid on arrival.

     

    CANCELLATION AND CHANGES

     

        1. Changing your booking
          Changes to your booking may be made free of charge, subject to our agreement and availability at the campsite. In the absence of a message from you indicating a postponement of your arrival date, the accommodation may become available for sale again 24 hours after the arrival date stated on the contract, and you will consequently lose the benefit of your reservation.

     

        1. Unused benefits 
          If your stay is interrupted or cut short (late arrival, early departure), you will not be entitled to any refund.

     

        1. Cancellation by the campsite 
          In the event of cancellation by the campsite, except in cases of force majeure, the stay will be refunded in full. However, this cancellation cannot give rise to the payment of damages.

     

    YOUR STAY

        1. Arrival
          Camping/caravanning pitches : Arrivals between 4pm and 7pm. Please contact us in advance if you wish to arrive outside these times.
          Rental accommodation : Arrivals between 4pm and 7pm. Please contact us in advance if you wish to arrive outside these times. The inventory of fixtures, as well as the cleaning of the mobile home, having been carried out beforehand, you are asked to inform us of any damage, as well as any uncleanliness following our cleaning, which we would not have communicated to you at the time of our reception, and this, before midday on the day of your arrival. When you are given the keys to your accommodation, you will be asked to pay a deposit of €150. This deposit will be returned to you on your departure and after the inventory if your accommodation is returned clean and undamaged.
        1. During your stay
          It is the responsibility of all customers to have their insurance in order: the campsite declines all responsibility in the event of theft, fire, bad weather, and in the event of incidents for which the customer is liable.
          All customers must comply with the internal regulations.
          Each guest is responsible for any disturbance or nuisance caused by persons staying with or visiting them.
        2. Departure
          Camping/caravanning pitches : Departure before 10am. Please leave your pitch in a clean and tidy condition. For any late departure, you will be charged an additional day at the current nightly rate.
          Rental accommodation : Departure before 10am. We ask you to leave the accommodation in a clean and tidy condition. Once the inventory has been checked, the cost of any broken or damaged items will be deducted from the deposit, as will the cost of restoring the property to its original state if necessary. The deposit will be returned to you at the end of your stay, less any compensation deducted for any damage found when you check out. The withholding of the deposit does not preclude additional compensation if the costs exceed the amount of the deposit. If you leave outside reception opening hours and without being checked by us, the deposit will not be returned, regardless of the type of accommodation. If the accommodation has not been cleaned before your departure, a cleaning charge of €50 (incl. VAT) will be deducted from the deposit. For any late departure, you will be charged an additional day at the current nightly rate.

     

     ANIMALS

    Dogs and cats are allowed on the campsite at no extra charge. They must be kept on a lead at all times. They are not allowed in the swimming pool. Vaccination certificates must be up to date.

     

    ADDITIONAL VEHICLE

    A supplement of €3/day will be charged for each additional vehicle on the pitch or in the mobile home. Free parking available behind the swimming pool.

     

     DISPUTE

    In the event of a dispute, and after having referred the matter to the campsite's ‘customer service’ department, any campsite customer may refer the matter to a consumer ombudsman, within a maximum period of one year from the date of the written complaint, by registered letter to the operator.

     

    RESPONSIBILITY OF THE CAMPSITE

    The customer expressly acknowledges that the campsite cannot be held responsible for any false information given in the brochure or on the campsite website by its partners or by any third party concerning the presentation photos, descriptions, activities, leisure activities, services and operating dates. All photos and texts used in the brochure, on the campsite website or on social networks are non-contractual. They are for information purposes only. Certain activities and facilities offered by the campsite and indicated in the description in the brochure may be cancelled, in particular for climatic reasons or in the event of force majeure as defined by the French courts.

     

     INFORMATION TECHNOLOGY AND FREEDOM

    The collection of personal data, its use to process orders and build up customer files and its distribution to third parties responsible for the execution and payment of orders are subject to the consent of the person concerned.
    The processing of personal data, which is collected and stored by the seller for the sole purpose of the proper administration of orders and commercial relations, is subject to a declaration to the French Data Protection Authority (Commission Nationale Informatique et Libertés). Personal data is only kept for as long as is strictly necessary for the service provided.
    The service provider only collects and uses data that is strictly necessary to satisfy the needs and services for which it was collected.
    In accordance with the French Data Protection Act (Loi Informatique et Libertés), the beneficiary of the service has the right to access, modify, rectify, object to and delete any personal data concerning him or her at any time, or to limit the processing and portability of such data. The data controller is our administrative department, to whom all requests on this subject should be sent in writing to the campsite address, giving your full name and address.
    The service provider includes personal data protection requirements in all its new procedures and service offers.
    The service provider undertakes not to divulge any information relating to the customer or the customer's property to which it may have had access in the course of providing the service.
    Similarly, this data will not be transferred to a country outside the European Union.

     

    CANCELLATION GUARANTEE

    Cancellation of the reservation: the customer is reminded that he/she does not have the right of withdrawal provided for in article l.221-18 of the Consumer Code, in accordance with article l-221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be supplied on a specific date or during a specific period.

     

    INTERNAL RULES

    It is displayed at the campsite entrance and in the toilets. Please read them carefully. All customers must comply with the campsite rules. Failure to comply with the rules may result in expulsion from the campsite without any refund of your stay.

     

        1. One person's freedom ends where another's begins
          The use of sound equipment must not be heard beyond the perimeter of each pitch. After 10.30pm, everyone must respect their neighbours' right to rest.

     

        1. Traffic
          All vehicles must be driven at walking pace. It is forbidden to drive in the campsite between 11pm and 7am (motorbikes do not have specific authorisation). During these hours, you may park in the bistro car park, in which case we ask you to vacate the car park before 10am.

     

        1. Sanitary 
          The sanitary facilities are cleaned daily.
          Toilet: The brush is provided for cleaning the toilet bowl after removing any faecal residue that may have left a few marks on the immaculate white porcelain; the waste bin is for feminine hygiene products and toilet paper cartons only.
          Showers: The squeegee is not a permanent fixture but is used to clean the floor after you have showered.
          The washbasins, sinks and washing-up basins are used for body care, washing up and washing clothes respectively. Please clean them after your visit.
          The waste bins under the sinks are intended solely for dishwasher waste or other packaging used in the washrooms.
          The campsite does not have the appropriate sanitary facilities for emptying chemical toilet waste. This waste can be disposed of at the ‘Casino’ supermarket in Castellane.

     

        1. Bins
          Three containers for sorted waste are available along the road 50m from the campsite entrance.

     

        1. Visitors
          Your friends can visit you, on foot only, from 9.30am to 9.30pm. Visitors must present themselves at reception to show proof of identity and pay a fee of €5 for adults and €3 for minors. They will have access to the campsite's activities. They can park in the reception car park behind the swimming pool. All overnight stays will be billed at the current campsite pitch rate, depending on the low or high season.

     

        1. Swimming pool
          The swimming pool is strictly reserved for campsite guests and visitors. Under-age children must be accompanied by an adult in the pool area. Shoes must be removed before entering the pool area. Showering is compulsory before entering the pool.